Refund policy

Return & Refund Policy — Purge Labs

Last updated: 10 August 2026

At Purge Labs, we stand behind PURGE with a 90-Day Money-Back Guarantee. Because PURGE is an ingestible health product, all sales are otherwise final once a product has been opened, and returns are accepted only under the specific conditions set out below. Please read this policy in full before ordering.

1. 90-Day Money-Back Guarantee

We want you to try PURGE with confidence. If PURGE isn't right for you, you may request a refund under our 90-Day Money-Back Guarantee, subject to all of the following conditions:

  1. Time limit. Your refund request must be submitted within 90 days of the delivery date shown on your tracking. Requests received after day 90 will not be honoured under any circumstances.
  2. Product usage limit. The guarantee applies only where the product has not been fully consumed. You must return the bottle with product remaining inside. Empty bottles, fully consumed bottles, or claims made without returning the physical product are not eligible for refund.
  3. Multi-bottle orders. On orders containing multiple bottles, no more than one (1) bottle may be opened. All remaining bottles must be returned unopened, sealed, and in resalable condition. Refunds will not be issued where more than one bottle has been opened.
  4. One claim per customer. The guarantee may be used once per customer, per household, and per delivery address, ever. Repeat claims will be refused.
  5. First order only. The guarantee applies to your first order of PURGE only. Reorders, repeat purchases, and subsequent orders are excluded and are final sale.
  6. Return required before refund. All eligible products must be physically returned to us and received at our returns address before any refund is processed. Refunds are not issued on the basis of a request alone.
  7. Return shipping. Return postage costs are the customer's responsibility and are non-refundable. We strongly recommend a tracked service — we are not responsible for return parcels lost or damaged in transit, and no refund will be issued for parcels we do not receive.
  8. Refund amount. Refunds cover the product purchase price only. Original shipping charges, expedited shipping fees, taxes and duties (where applicable), and payment processing costs are non-refundable.
  9. Proof of purchase. A valid order number and the email address used at checkout are required. We cannot process refunds for products purchased from third parties, resellers, or marketplaces — the guarantee applies exclusively to purchases made directly at purgelabs.shop.

2. Standard Returns

Outside the 90-Day Money-Back Guarantee, we accept returns only in the following two situations:

a) Damaged or defective on arrival

If your order arrives damaged, defective, or compromised (e.g. broken seal, damaged bottle, leaking product), you must notify us within 48 hours of delivery at [support email], including:

  • Your order number
  • Clear photographs of the damaged product and the outer packaging it arrived in

Claims submitted after 48 hours, or without photographic evidence, may be refused at our sole discretion. Where a claim is approved, we will, at our option, send a replacement or issue a refund. Do not dispose of the product or packaging until your claim is resolved.

b) Incorrect item shipped

If we shipped you the wrong product through our error, contact us within 7 days of delivery and we will arrange a replacement or refund at no cost to you. The incorrect item must be returned unopened using the prepaid return label we provide.

What we do not accept

We do not accept returns or issue refunds for:

  • Change of mind, buyer's remorse, or ordering errors made by the customer (including wrong quantity, wrong address entered at checkout, or duplicate orders not reported before dispatch)
  • Opened or partially used products (except as expressly covered by the 90-Day Guarantee above)
  • Products purchased on sale, with a discount code exceeding 30%, or as part of a clearance offer — these are final sale
  • Delays, loss, or damage caused by the shipping carrier after proof of dispatch (please raise these with the carrier directly; we will assist with documentation)
  • Failure to collect a parcel, refused delivery, or an incomplete/incorrect delivery address supplied by the customer — any redelivery costs are the customer's responsibility
  • Sensitivity, intolerance, or personal reaction to ingredients where the full ingredient list was published on the product page at the time of purchase

3. Return Process — Authorisation Required

All returns require prior written authorisation. To start a return:

  1. Email [support email] with your order number and reason for return.
  2. If your return is approved, you will receive a Return Authorisation (RA) number and the correct returns address.
  3. Ship the product within 14 days of receiving your RA number. Returns received without an RA number, sent to any other address, or received outside the 14-day window will not be processed or refunded, and the product will not be returned to you.

4. Refund Processing

  • Approved refunds are issued to the original payment method only. We do not issue refunds to alternative cards, accounts, or in cash.
  • Please allow up to 14 business days from the date we receive and inspect your return for the refund to be processed, plus your bank or card issuer's own processing time.
  • All returned products are inspected on receipt. If a return does not meet the conditions of this policy on inspection, the refund will be declined.

5. Subscriptions

Subscription orders may be cancelled at any time before the next billing date via your account or by contacting support. Once a subscription order has been charged and dispatched, it is treated as a standard order under this policy and is not refundable except as set out above.

6. Fair Use & Abuse

We reserve the right to refuse refunds, cancel orders, and block future purchases where we identify, in our sole discretion:

  • Repeated or serial refund claims
  • Bulk purchasing for resale (the guarantee does not apply to resellers, distributors, or commercial buyers)
  • Fraudulent, abusive, or bad-faith claims, including false damage reports

7. Chargebacks

If you have an issue with your order, please contact us first — we resolve almost all issues directly. Initiating a chargeback without first contacting support, or while a refund request is being processed, will be treated as a disputed claim. We retain full records of order confirmations, dispatch and delivery tracking, and this policy (agreed to at checkout), and will contest chargebacks we consider illegitimate.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (for UK customers) or equivalent consumer protection laws in your country. Where this policy grants you rights beyond your statutory rights (such as the 90-Day Money-Back Guarantee), those additional rights are subject to the conditions stated in this policy.

9. Contact

Purge Labs Email: [support email] Returns address: provided with your RA number upon return authorisation.

By placing an order at purgelabs.shop you confirm you have read and agree to this Return & Refund Policy.