Terms of service
Terms of Service — Purge Labs
TERMS OF USE AND CONDITIONS OF SALE
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE ("TERMS" or "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Your use of https://purgelabs.shop, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by Purge Labs ("Purge Labs," "we," "our," "us"), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorised to use the Website in any manner or form whatsoever.
NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER. IF YOU ARE A CONSUMER IN THE UK, YOU HAVE RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015, THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013, AND OTHER APPLICABLE LAW THAT CANNOT BE EXCLUDED OR LIMITED BY THESE TERMS. WHERE ANY PROVISION OF THESE TERMS CONFLICTS WITH YOUR NON-EXCLUDABLE STATUTORY RIGHTS, THOSE STATUTORY RIGHTS PREVAIL.
You can review the most current version of the Terms at any time on this page (https://purgelabs.shop/policies/terms-of-service). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes, save that changes will not apply retrospectively to orders already placed.
1. WEBSITE USE
By using the Website and agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority in your country of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.
2. PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy may be viewed at https://purgelabs.shop/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.
3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
All aspects of our Website are protected by UK, EU, and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing abusive, vulgar, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, national, or local laws, rules, regulations, or ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.
Purge Labs reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; or (3) engage in any conduct that would otherwise harm any of Purge Labs' rights or interests in its Website, services, or other property. Purge Labs may take any other actions necessary in this regard or seek any remedies permitted by law. This does not affect any of your rights as a consumer under applicable law.
4. PRODUCTS SOLD FOR PERSONAL USE ONLY
You further agree that any products or services you purchase from Purge Labs on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website. Resale of our products outside of authorised channels can result in the product becoming materially different, which may affect safety, efficacy, or the ability to honour warranties or guarantees. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
5. NO MEDICAL ADVICE; ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. The statements made on this Website have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or the Food and Drug Administration (FDA). You should consult your GP or a qualified healthcare provider before using any information provided by Purge Labs, particularly if you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition.
While we endeavour to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for, we will refund you in full.
We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your device's display of any colour will be accurate.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website.
Purge Labs does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.
6. MODIFICATIONS TO THE WEBSITE AND PRICES
We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to refund, return, or exchange only according to our Shipping Policy and Refund and Return Policy.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited. The price applicable to your order is the price displayed at the time you place the order.
7. PAYMENT
By submitting payment information to us, you represent and agree that: (i) you are fully authorised to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to pay us the amount(s) due.
We and our third-party payment service providers may request, and we may receive, updated card information from your card issuer, such as updated card numbers and expiration dates when your card has expired. If such updated information is provided to us, we will update your account information accordingly. Your card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated card information. If you wish to opt out of your card's updating service, you should contact your card issuer.
We are not responsible for any fees or charges that your bank or card issuer may apply. If your bank or card issuer reverses a charge to your card, we may bill you directly and seek payment by another method including a mailed statement.
8. ORDER PLACEMENT AND ACCEPTANCE; SUBSCRIPTIONS, AUTOMATIC PAYMENT, AND CANCELLATION
Order Placement and Acceptance. Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order; it acknowledges that we have received it. A contract of sale is formed only when we dispatch the product to you. We reserve the right to accept or deny shipment to anyone for any lawful reason. In the event we deny your order, you will receive a full refund to your original form of payment. You understand and agree that, subject to your statutory rights, we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.
Subscriptions. Where you sign up for a subscription, you authorise us to charge your payment method on a recurring basis at the interval selected until you cancel. You may cancel a subscription at any time before the next billing date via your account or by contacting Customer Support at purgesupport@gmail.com. Cancellation stops future charges; it does not retrospectively cancel an order already charged and dispatched, which is governed by our Refund and Return Policy.
9. SHIPPING
An accurate shipping address and phone number are required. We are not responsible for late or missing shipments where you have entered incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, or wish to cancel your order after you placed it and before it has been shipped, please contact Customer Support by emailing purgesupport@gmail.com. You must contact us as soon as possible in order to modify or cancel your pending order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions. This does not affect your statutory right to cancel under the Consumer Contracts Regulations 2013.
10. DELIVERY CONFIRMATION
Delivery confirmation provided by the carrier is treated as evidence of delivery. This does not limit your statutory rights where goods are genuinely not received.
11. MONEY-BACK GUARANTEE
Purge Labs offers a 90-Day Money-Back Guarantee on qualifying first-time orders, subject to the conditions set out in our Refund and Return Policy. The Money-Back Guarantee is valid only on products purchased directly from https://purgelabs.shop. Purchases that do not qualify for the Money-Back Guarantee are subject to our Standard Refund and Return Policy. To request a refund, please email purgesupport@gmail.com. Approved refunds are issued to the same payment method used to place the order. Full terms, conditions, and eligibility criteria are set out in the Refund and Return Policy, which is incorporated into these Terms by reference.
12. STANDARD RETURN AND REFUND POLICY
Please refer to our Refund and Return Policy for full details on returns, exchanges, and refunds, including where a product arrives damaged. After our fulfilment team receives your approved return, it generally takes 1–2 business days to process your refund. Once processed, it may take several days for the refund to appear on your account, depending on your payment provider.
13. SOCIAL MEDIA
This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements viewable on Facebook, Instagram, YouTube, Pinterest, X (Twitter), TikTok, LinkedIn, or any other external third-party social media platforms we may use ("Social Media Presence").
The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Purge Labs, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable platform using the procedures they have established for that purpose.
14. DISCLAIMER OF WARRANTIES
Except for the warranties and guarantees implied by law that cannot be excluded (including those under the Consumer Rights Act 2015), and to the maximum extent permitted by applicable law, the Website and all products are provided on an "AS IS" and "AS AVAILABLE" basis. To the extent permitted by law, we disclaim implied warranties as to the reliability, timeliness, quality, suitability, availability, accuracy, and completeness of any information on this Website, and we do not warrant that the Website or the servers that make it available are free of viruses or other harmful components.
Nothing in this section limits or excludes the statutory guarantees that goods sold to consumers will be of satisfactory quality, fit for purpose, and as described. Those rights apply in full.
15. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by the Consumer Rights Act 2015; (d) defective products under the Consumer Protection Act 1987; or (e) any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above, and to the maximum extent permitted by applicable law: we will not be liable for any loss or damage that is not reasonably foreseeable, any loss that arises because you use the products for a commercial purpose, or any indirect or consequential loss. Where we are found liable to a consumer, our liability is limited to the amount you paid for the relevant product, except where a higher amount is required by law. For business customers, our total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of the amount paid for the relevant product or £500.
16. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
If you have a complaint or dispute, please contact Customer Support first at purgesupport@gmail.com — we resolve the vast majority of issues informally and quickly. If we cannot resolve your complaint, you may be entitled to refer the dispute to an approved Alternative Dispute Resolution (ADR) provider; details are available on request.
If a dispute cannot be resolved, you and Purge Labs agree that the courts of England and Wales will have jurisdiction, save that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts, and nothing in this clause removes any right you have to bring proceedings in the courts of the country in which you are resident where applicable law gives you that right.
Note: This clause does not impose mandatory binding arbitration or waive your right to bring or participate in legal proceedings. Any such waiver would not be enforceable against UK consumers.
17. INDEMNIFICATION
To the fullest extent permitted by law, and except to the extent caused by our own negligence or breach, you agree to indemnify, defend, and hold harmless Purge Labs, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including reasonable legal fees, arising out of or connected with (1) your breach of these Terms or the documents they incorporate by reference; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third party. This clause does not apply to you where you are acting as a consumer, except in respect of your own fraud or wilful misconduct.
18. THIRD-PARTY WEBSITES AND LINKS
Our Website may include materials from third parties or links to third-party websites. We are not responsible for any third-party materials or websites, or for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third party.
19. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
Purge Labs welcomes your comments regarding our services and products. You agree that anything you submit or post to the Website and/or provide to us, including photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions"), is and will be treated as non-confidential and non-proprietary, and that we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form. You agree that any Submission you provide is true and accurate in all respects and does not infringe the intellectual property rights of any third party. You agree that Purge Labs may use a Submission, in whole or in part, together with the name of the person submitting it. You agree that Submissions, including testimonials, may be used for any form of advertising relating to Purge Labs' products or services, in printed and online media, as Purge Labs determines in its absolute discretion. These testimonials do not represent the generally expected user experience.
20. INTELLECTUAL PROPERTY RIGHTS
Notice of Claimed Infringement. This Website maintains contact information for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to: purgesupport@gmail.com.
You may contact us with complaints regarding allegedly infringing posted material and we will investigate. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to such material and notify the posting party. In notifying us of alleged copyright infringement, please include: (i) a description of the copyrighted work that is the subject of claimed infringement; (ii) a description of the infringing material and information sufficient to permit us to locate it; (iii) your contact information, including address, telephone number, and/or email address; (iv) a statement that you have a good-faith belief that the material is not authorised by the copyright owner, its agent, or the operation of any law; (v) a statement, made under penalty of perjury where applicable, that the information in the notification is accurate and that you have the authority to enforce the copyrights claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
Intellectual Property Rights, Licence. The audio and video materials, images, photographs, articles, opinions, and other text, graphics, illustrations, logos, depictions, layouts, compilations, designs, interfaces, digital downloads, software, data compilations, and other content associated with the Website (the "Content") are owned or licensed by Purge Labs or other authorised third parties and are protected by intellectual property, copyright, trademark, trade dress, and other laws. You must comply with all such laws and applicable notices or restrictions. You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content. As between you and Purge Labs, we retain all right, title, and interest in and to the Website and the Content. No transfer of ownership to any portion of the Content is made as a result of any access you are granted. Except as expressly set forth in these Terms or granted to you in writing by Purge Labs, no rights are granted to you.
You are permitted to access and view the Content for personal, non-commercial purposes only, and may not build a business or other enterprise utilising any of the Content. Except as provided in these Terms or expressly authorised by us in writing, you may not download, stream-capture, store in a database, archive, copy, upload, sell, rent, lease, lend, broadcast, transmit, disseminate, distribute, display, perform, license, sublicense, or otherwise exploit any part of the Website or Content, or create derivative works based on the Content.
Trademarks. The trademarks, service marks, and logos ("Trademarks") used and displayed on the Website are registered or unregistered Trademarks of Purge Labs. Nothing on the Website shall be construed as granting any licence or right to use any Trademark without the prior written consent of the Trademark owner. The name of Purge Labs or any Trademark may not be used in any advertising or publicity without the prior written consent of Purge Labs.
21. ELECTRONIC COMMUNICATIONS
You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
22. ASSIGNMENT
You may not assign any of your rights under these Terms, and any such attempt will be null and void. Purge Labs and its affiliates may transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Purge Labs' business is transferred to another entity by way of merger, sale of its assets, or otherwise, provided this does not reduce your rights under these Terms.
23. NO WAIVER
No waiver by Purge Labs of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Purge Labs to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
24. SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
25. TERMINATION
Provisions of these Terms which by their nature should survive termination — including those relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — shall survive the termination of this Agreement.
26. ENTIRE AGREEMENT
These Terms, together with any policies or operating rules posted by us on the Website, constitute the entire agreement and understanding between you and Purge Labs, and supersede and replace any prior or contemporaneous agreements, save that nothing in this clause limits liability for fraud or fraudulent misrepresentation.
27. QUESTIONS OR ADDITIONAL INFORMATION
If you purchased a product or service through the Website, or have any questions about these Terms, please contact Customer Support by email at purgesupport@gmail.com.
Disclaimer: These statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or the Food and Drug Administration (FDA). These products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Purge Labs Support email: purgesupport@gmail.com [Registered company name / number — to be completed] [Registered / trading address — to be completed]