Shipping Policy — Purge Labs

Last updated: 10 August 2026

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). You'll receive a confirmation email once your order is placed, and a second notification once your order has been dispatched. Orders placed after 2pm, or on a weekend or public holiday, are processed the next business day.

Shipping Times & Rates

• Standard Shipping (UK): 4–9 business days

Delivery times are estimates from the date of dispatch, not the date the order is placed, and are not guaranteed. Shipping rates are calculated and displayed at checkout before you pay. Any applicable taxes or import duties for orders outside the UK are the customer's responsibility.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for the tracking link to update after you receive it.

Incorrect Address

Please double-check your delivery address at checkout. We're not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address supplied at checkout, and any re-delivery costs in that situation are the customer's responsibility. If you spot a mistake, email us at purgesupport@gmail.com as soon as possible — we'll do our best to correct it before dispatch, but we can't guarantee changes once an order is being processed.

Lost or Delayed Orders

If your order hasn't arrived within 7 business days of the expected delivery date, please contact us at purgesupport@gmail.com and we'll be happy to help track it down. Please note that occasional delays with the carrier are outside our control; where an order is confirmed delivered by the carrier's tracking, that confirmation is treated as proof of delivery.

Damaged on Arrival

If your order arrives damaged, please contact us at purgesupport@gmail.com within 48 hours of delivery with your order number and photos of the damaged product and its packaging, and we'll sort out a replacement or refund in line with our Refund & Return Policy.

Questions

For anything else about your order or delivery, email us at purgesupport@gmail.com — we're happy to help.

Nothing in this policy affects your statutory rights as a consumer.